Refund policy

Product Returns

At this time, MDR Skin Studio does not accept returns on products.

Due to the nature of skincare and personal care products, all product sales are final once purchased, except where otherwise required by law.

Exchanges and Merchandise Credit

At MDR Skin Studio’s sole discretion, unopened, unused, and eligible products may be exchanged for merchandise credit within 10 days of the purchase date.

Products are non-returnable and non-exchangeable after 10 days.

Opened, used, damaged, expired, final-sale, special-order, or promotional items are not eligible for exchange or merchandise credit unless required by applicable law.

Shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact MDR Skin Studio within 48 hours of delivery with your order number and photos of the item, packaging, and shipping label.

We will review the issue and determine the appropriate resolution at our discretion.

Contact Us

For questions about shipping, pickup, returns, or exchanges, please contact:

MDR Skin Studio
108 SW 9th St, Suite 17
Miami, FL 33130
Phone: 305-848-3801
Email: mdrskin@mdrskinstudio.com